General Clinic Information


Family Planning NSW Services

Family Planning NSW provides a range of reproductive and sexual health services for women and men of all ages, these include:

  • Information and provision of contraception (including IUD and contraceptive implant insertion [Implanon NXT®] and diaphragm fitting)
  • Emergency contraception
  • Sexual health and safer sex information
  • Assessment, testing and treatment of Sexually Transmissible Infections (STIs)
  • Fertility assessment and referral
  • Pregnancy tests, information and counselling regarding pregnancy options and pre and post natal checks
  • Pap tests (cervical cancer screening) and breast awareness information
  • Assessment and management of menstruation and bleeding problems
  • Menopause information and management
  • Referrals for vasectomy and tubal ligation

Family Planning NSW clinics are staffed by fully qualified doctors, nurses and receptionists.  Family Planning NSW is committed to training post graduate doctors and nurses, therefore another doctor or nurse may be present during your consultation.

Cost of consultation

Family Planning NSW is a bulk billing service. Please present your Medicare card upon arrival. We charge only the MBS scheduled fee with no out of pocket expenses required for consultations with our doctors.

Family Planning NSW is committed to serving all clients regardless of their ability to pay. All non Medicare card holders are welcome at our clinics. Please speak with your doctor, nurse or our receptionist if you are unable to pay fees that may be associated with your consultation.

Donations

As an independent not for profit organisation providing reproductive and sexual health services to the community we invite clients to make a donation to support and sustain our high quality services. All contributions are used to support, sustain and provide quality services, scholarships to health professionals and to fund sexual and reproductive health research. All donations over $2 are tax deductible. Donations can be made at our clinics and through our website

Charges for prescription items and other supplies

Family Planning NSW charge for prescription and non-prescription items. Prices are comparable to those charged by most pharmacies. Health Card holders are usually given a prescription for their local pharmacy to supply medications.

Care outside of normal opening hours

Family Planning NSW clinics do not provide 24 hour care or home visits. If you require urgent care contact your nearest after hours medical centre, the emergency department of your local hospital or call 000 for an ambulance.

Telephone access to clinic doctors and nurses

Clinicians are available to give test results during the day. However, if no clinicians are available when you call, please leave your contact details with the receptionist and your call will be returned by the end of the working day. Urgent calls are given priority; however some calls may be referred to our information and referral telephone service Healthline.

Pathology tests

If you need pathology tests your Medicare card is required so the pathology tests can be bulk-billed. If you do not have a Medicare card please advise the doctor or nurse during the consultation.

Pap and pathology test results

You will receive your Pap test result by mail; this usually takes 3-4 weeks. You will only be contacted regarding other tests if the result if not normal. If necessary a follow-up visit will be organised by the doctor or nurse at the time of the call.

X-ray films and reports

Once viewed by the doctor x-ray films are to be kept by you. The x-ray report remains the property of Family Planning NSW and will be kept on your file.

Reminder/recall system

If it is necessary for you to return for a follow-up consultation you will be advised of this during the initial consultation. If you do not return for the follow-up visit you will be sent a reminder by mail or email.

Management of your medical record

Your medical record is a confidential document and we are committed to maintaining this and meeting all legislative requirements. Your record is the property of Family Planning NSW and is kept for a minimum of seven years after your last visit. If you wish to see your file you can request access by contacting the Centre Manager.

Your rights as a client

We value your comments and suggestions to monitor and improve our service. We also take your concerns, complaints and suggestions seriously. Please use the suggestion box in the waiting room to let us know how you feel about our service. Should you request a response, the Centre Manager will contact you within a week. Also, please feel free to raise any concerns you might have with the doctor or nurse during your consultation.

Information on the Health Care Complaints Commission is available in our waiting room.

View the Australian Charter of Healthcare Rights in English.

Click here to access the Australian Charter of Healthcare Rights in audio, Braille, and 17 other community languages.

Family Planning NSW is committed to the maintenance of best practice in infection control. Read our Statement on the Prevention of Healthcare-acquired Infection.