Administration Supervisor - Metro Clinics

The Administration Supervisor – Clinics is primarily responsible for supervising the clinic administrative team to provide high quality reception services and administration support to clients, visitors, and staff to facilitate the smooth and effective operations of the clinics. 

Applications close: 13 September 2019

Position summary

The Administration Supervisor – Clinics is primarily responsible for supervising the clinic administrative team to provide high quality reception services and administration support to clients, visitors, and staff to facilitate the smooth and effective operations of the clinics. 

They work within the multi-disciplinary team in the delivery of services which are safe, effective and client-centred. The Senior Administration Officer is also responsible for providing administrative supports to the Operations Manager and the Continuous Quality Improvement Nurse. 

Responsibilities

  • Provide high level administrative support to the Operations Manager and Continuous Quality Improvement Nurse to facilitate the effective operation and continuous improvement of clinic operations
  • Lead and support the clinic administration team to deliver high quality client services, including recruitment and training 
  • Support rostering and scheduling 
  • Assist with gathering and reporting on key data indicators
  • Assist with facility management
  • Ensure effective clinic billing and financial reconciliation processes in line with organisational policies 
  • Adhere to legislative requirements including principles of EEO, WHS and anti-discrimination legislation
  • Comply with Family Planning NSW policies and procedures
  • Any other duties within the scope of the role as directed by the Operations Manage

Essential criteria

  • Relevant certificate level qualifications (or higher) in business administration or similar
  • Experience in an administration/reception role with exceptional customer service skills
  • Experience in supervision of customer service staff including or a demonstrated interest in developing these skills
  • Proven strong interpersonal, negotiation, written and oral communication skills
  • Demonstrate a high level of analytical and problem-solving skills
  • Intermediate computer skills including word processing and data entry
  • Ability to manage competing demands
  • Capacity to adapt effectively to change
  • Current NSW driver’s license 

Desirable criteria

  • Previous experience in utilising electronic medical record systems and client billing systems
  • Previous experience in basic financial systems and scheduling
  • Experience working in a healthcare environment.

Contact details

For further information please contact Deb Innes, the Clinical Rostering and Logistics Manager on (02) 4929 4485.

For your application to be considered, you must submit an up to date resume and cover letter addressing essential and desirable criteria.

Applications close 9am, Friday 20 September 2019. Click here to apply 

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