Administrative Officer (P/T 8 hours Dubbo)

Fixed Term to 01/12/2019

Part Time 8 Hours


Applications close: 9 November 2018

Position summary

The administration officer plays an important role in supporting the operation of Family Planning NSW clinics. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics. The position is part of a multidisciplinary team.




  • Respond positively to client and visitor needs at the reception desk and on the telephone
  • Make and confirm appointments both face to face and via telephone or SMS
  • Refer clinical enquiries to talkline
  • Book professional health care interpreters when required
  • Maintain PracSoft including clinician schedules, waiting room and billing
  • Maintain confidential client records
  • Receive and date incoming correspondence for clinicians
  • Process Medicare billing and fee for service payments
  • Cash handling
  • Manage electronic funds transfer (Tyro)
  • Complete end of day reconciliation for clinic
  • Banking as required
  • Mentor and orientate new reception staff
  • Participate in quality assurance activities including client surveys


  • Manage incoming client results and correspondence, including scanning external correspondence into medical systems
  • Compile and report on clinic activity data as required
  • Take minutes of clinic meetings as required
  • Process invoices and stock purchases using GreenTree accounting system
  • Managing daily incoming and outgoing mail and organise couriers as required
  • Purchase clinic and stationary supplies as required
  • Organise catering for courses, meeting and other workshops held at the centre
  • Maintain the yearly PracSoft booking calendar
  • Assist facilitators of courses/workshops in greeting course participants, including trainees
  • Maintain visitor sign in register
  • Assist with stocktake when required
  • Perform petty cash reconciliation


Ongoing skill development

  • Receive and participate in appropriate support, training and supervision to achieve and maintain the necessary skills, knowledge and aptitude to perform the role
  • Take personal responsibility for continuing skill development
  • Participate in performance development processes to identify skill development opportunities for continuous improvement
  • Attend mandatory training and in-service programs
  • Ensure that all protocols, policies, procedures and circulated literature are read and acted upon

Essential criteria

  • Relevant certificate level qualifications in business administration or similar
  • Minimum 2 years previous experience in an administration or reception role
  • High level computer skills including word processing, spreadsheets and data entry
  • High level interpersonal and communication skills
  • Demonstrated ability to work effectively as part of a multidisciplinary team
  • Exceptional customer service skills


Desirable criteria

  • Previous experience in utilising electronic medical record systems and client billing
  • Previous experience in basic financial systems
  • Experience working with culturally and linguistically diverse clients and/or Aboriginal and Torres Strait Islander communities
  • Experience working in a healthcare environment

Contact details

For further information, please contact Deborah Innes, on (02) 4016 1806

Applications must consist of an up to date resume and cover letter addressing the essential and desirable criteria.

Applications must be received by COB 09/11/2018

Apply Click Here


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