Operations Manager- Metropolitan Clinics

Permanent, Full Time Position (38 hours/week)

Applications close: 30 August 2019

Position summary

The Operations Manager leads the delivery of clinic services with a focus on business development and growth, management systems, processes, and best practices.  The Operations Manager is responsible for leading change management and high level liaison with other local services including Local Health Districts and Primary Health Networks.  The position provides oversight to all Metropolitan clinics and staff, including outreach services.  The Operations Manager is expected to develop and maintain partner relationships across Metropolitan and outreach clinics. 

This is a multi-faceted role which requires regular site visits to manage Metropolitan clinic locations and services.

The role requires a high level of operational management knowledge, skills and experience, excellent operational judgment and critical thinking skills, high level communication and negotiation skills, exceptional change management and business development skills and an ability to adjust to changing work demands effectively.


Supported by the Integrated Health Services team, the Operations Manager assumes responsibility for managing the overall operations of Metropolitan (Ashfield, Fairfield & Penrith) clinics, including the development of outreach clinic and new service opportunities for metropolitan Sydney.

The position is responsible for the effective, efficient and successful management of workforce, productivity, budget, quality control and safety measures.  They lead risk management and accreditation activities to support the delivery of clinical services which are safe, effective and client-centred.  The position provides oversight of all staff recruitment and selection activities.

Essential criteria

  • Degree qualifications in management, business, health, or related field
  • Demonstrated knowledge and experience in business planning, business development / growth, service delivery and evaluation, human resource management, industrial relations and project management
  • Demonstrated ability to effectively drive performance to targets and budgets whilst maintaining high levels of staff engagement
  • High level knowledge and experience in planning, implementing and embedding change
  • Strong leadership, supervision and mentoring skills
  • Demonstrated ability to manage competing demands and adapt effectively to change
  • Exceptional interpersonal, negotiation, written and oral communication skills including advocacy, partnership development and networking skills
  • Commitment to continuous quality improvement and adherence to regulatory requirements
  • Sound computer skills, including MS Office applications
  • Current unrestricted NSW Driver’s License and ability to travel throughout metropolitan Sydney

Desirable criteria

  • Demonstrated experience in managing service delivery across multiple sites in a community setting
  • Demonstrated experience in managing service delivery working with relevant population groups, particularly people from an Aboriginal and Torres Strait Islander background, CALD background, people with disability or young people

Contact details

For your application to be considered, you must submit an up to date resume and cover letter addressing essential and desirable criteria.

Applications close 5pm, Friday 30 August 2019. Click here to apply. 

For further information please contact David Horspool, the Director Human Resources on (02) 8752 4336

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