Quality Management and Accreditation Officer

Permanent, Full Time 

Location: 328-336 Liverpool Rd, Ashfield NSW 2131

Base Salary: $93,626

Gross Salary Package (Base Salary + Superannuation + Leave Loading): $113,130

All applications must consist of an up-to-date CV and a cover letter addressing the selection criteria.

Incomplete applications will not be considered

Applications close: 17 May 2021

Position summary

The Quality Management and Accreditation Officer is responsible for having a senior role in development, monitoring and maintaining systems which support the delivery of quality services in accordance with relevant evidence and best practice and comply with legislative requirements and standards deployed by licensing and accrediting agencies. This position is also responsible for maintaining the FPNSW accreditation programs and the FPNSW Risk management activities.


Provide leadership in activities related to quality improvement, accreditation, risk management and compliance, in consultation with Family Planning NSW Executives and Senior Staff.

This role relates to quality improvement across the organisation including:

  • Clinical services, especially reproductive and sexual health primary care services
  • Education and training in reproductive and sexual health for relevant members of the workforce
  • Research governance
  • International development programs and services
  • Corporate services including human resources, information technology and finance

Engagement of consumers and assessment of stakeholder satisfaction across all sectors of the organisation. 

Quality Management and Accreditation

  • Establish a point of contact between Family Planning NSW and relevant accreditation agencies for the purposes of establishing and maintaining appropriate accreditation programs.
  • In consultation with relevant members of the Executive manage Family Planning NSW accreditation activities
  • Develop accreditation project plans as appropriate.
  • Report progress and outcomes of accreditation activities and internal and external quality improvement reviews to CEO and Executives.
  • Participate in the development, communication, maintenance, monitoring and evaluation of systems which support the delivery of quality services in accordance with relevant evidence and best practice and comply with legislative requirements and industry standards.
  • Provide expert advice on the development and implementation of continuous improvement systems and management.
  • Contribute to the development of relevant policies and procedures and maintain the suite of Family Planning NSW policies and procedures to ensure documents reflect current evidence, are accurate and accessible and align with organisational values and strategic goals.
  • Participate as a member of relevant committees such as Integrated Health Services - Risk Management Committee, and Project Ethical Risk Team (PERT).
  • Identify National and State policies and practices that have a significant impact on service quality and advise on the development of appropriate initiatives in response to these.
  • Assist in identifying and monitoring key quality standards and performance indicators across the spectrum of Family Planning NSW activities and services.
  • Liaise closely with the Executives and Unit Managers to ensure consistent communication of program goals, objectives, strategies and outcomes.

Risk Management

  • In consultation with the CEO and members of the Executive, facilitate the implementation and maintenance of the Family Planning NSW Risk management policy and Risk Register
  • Promote the adoption of risk management strategies. Business continuity and incident management and techniques and provide advice and support. Work with members of the Executive to identify risk management strategies and controls relevant to their portfolio
  • Provide timely, expert advice regarding regulatory and compliance obligations including privacy and confidentiality requirements

Essential criteria

  • Relevant tertiary qualifications in quality management, risk management, or project management
  • Experience in the development and implementation of policies, quality standards, accreditation programs, performance indicators and best practice guidelines
  • Experience in monitoring and evaluation activities
  • Ability to liaise, advise and negotiate effectively with key stakeholders
  • Excellent oral and written communication skills
  • Demonstrated strategic, analytical and problem solving skills
  • Familiarity with the development and implementation of change management strategies within a quality improvement framework
  • Highly organised, efficient and reliable; proven ability to handle multiple tasks at one time
  • High level computer literacy, specifically MS Office applications
  • Good organisational  and interpersonal skills

Desirable criteria

  • Relevant experience in the health sector
  • Current NSW driver’s licence 

Work health and safety

  • All employees are responsible to ensure they work in a manner which minimises the risk of injury to themselves, other workers, clients and visitors
  • Managers are responsible for ensuring that safe work practices are in place and all employees abide by safety instructions
  • Any potential risk should be reported to the employee’s manager immediately for investigation and remedy
  • Any breaches of safety procedures must be reported through the incident management procedures and any employee found breaching safety requirements will be subject to disciplinary action which may include termination of employment

Contact details

To apply: https://www.seek.com.au/job/52165149?type=standout#searchRequestToken=02...

For further information please contact Jane Estoesta at janee@fpnsw.org.au or (02) 8752 4318  

Applications close by 5PM, 17 May

Family Planning NSW Ashfield will be relocating to Newington within the next 12 months.

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